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1. THE SCOPE OF THESE TERMS & CONDITIONS
1.1. These Terms and Conditions (hereinafter also T&Cs) govern all relations between you and Danish Skin Care ApS (hereinafter “we” or “us”). The website and webshop “danishskincare.com” is provided by Danish Skin Care ApS.
1.2. Danish Skin Care ApS
Tlf: +45 30 116 116
VAT: DK34 62 48 87
E-mail: [email protected]
2. PURCHASE ON OUR WEBSITE
2.1. Purchasing is only available through the website.
2.2. The items shown on the website only constitute an invitation to purchase. A binding contract between you and us is not concluded until we have accepted your order by sending you an explicit order confirmation.
2.3. When you place an order with us, you will receive an email notification regarding your order. A binding purchase contract is not concluded until you have received our order confirmation, cf. item 2.2.
2.4. Please print and download these T&Cs. After finalising the purchase, we will send a copy of these T&Cs to the email address you have provided when placing the order.
3.1. You may subscribe to your purchase of our products.
3.2. When subscribing, please indicate how often you wish to receive the selected products. This is done in the field “Delivery Frequency”. We will draw the amount from your debit or credit card (as applicable) or other accepted means of payment when the order is dispatched.
3.3. Please note that we will charge delivery costs on every delivery.
3.4. You can terminate your subscription for our products at any time. No special term of notice applies. However, the subscription continues until it is terminated by you.
3.5. You can change the frequency of delivery, the selection of products and the delivery address at any time on our website directly or by contacting us, cf. item 1.2.
4. PRICING AND PAYMENT
4.1. All prices shown on the website are in United States Dollars (USD). If you choose to have the prices displayed in another currency, please note that any difference in price due to conversion rates or similar will be covered by you.
4.2. The prices include 25% Danish VAT.
4.3. Please note that some delivery methods will require payment of an extra fee. This fee will appear in the total price, which you must approve when placing an order.
4.4. Payment can be made with the means of payment indicated on the website at any time.
4.5. The payment will be drawn from your debit or credit card (as applicable) or other accepted means of payment when the order is dispatched.
5.1. Delivery will take place according to the delivery method you have chosen when placing the order.
5.2. It is not possible to pick up the order at our address. Delivery can only take place by the delivery methods indicated on the website.
5.3. We aim to dispatch orders, which are received and accepted by us before 12.00 on weekdays, on the same day.
5.4. The delivery time depends on the chosen delivery method. However, normally your order will be delivered within 2-14 days after it has been dispatched.
5.5. When placing the order, you can choose to have your order delivered at your door, garage or similar. If you choose this option, we will consider the order as delivered when the carrier has delivered your order at the chosen place.
5.6. If you do not receive your order, please contact us, cf. item 1.2.
5.7. If you do not pick up your order in due time, it will be returned to us. If we receive your order without hearing from you, we will contact you to arrange further. We will use the contact information you have provided on the website. If you want to maintain the purchase, we are entitled to charge you the extra costs for resending the order to you.
5.8. If you have any questions regarding delivery abroad, please contact us, cf. Item 1.2.
6.1. Provided that you have not broken the packaging; e.g. by opening boxes or containers, cf. Item 6.7 below, provided that you are acquiring products from us in your capacity as a consumer, you have a right to cancel the purchase within 90 days from the time the order came into your physical possession. You do not have to give any reason for the cancellation.
6.2. If you have a subscription, cf. item 3, the right to cancel the purchase runs from the time when the first delivery comes in your physical possession.
6.3. If you choose a delivery place as mentioned above in item 5.5, we will consider the order delivered to you and in your physical possession at the time the carrier has delivered the order at the chosen place.
6.4. The term for cancellation is met if you send us information about the cancellation before the 90 day period expires. You can use this cancellation form to inform us of your cancellation.
6.5. If you wish to cancel your order, please inform us of this as soon as possible and return the items to us without any delay and no later than 90 days after you have informed us of the cancellation. Please return the items to Danish Skin Care, cf. item 1.2. Please make sure that the items are wrapped safely. Any damage or deterioration of the items during the return to us is at your risk.
6.6. If you cancel your purchase, we will reimburse all payments from you, including delivery costs, provided that you have chosen the cheapest standard delivery facilitated by us, without any delay and no later than 90 days after we have been informed of your cancellation. However, we are entitled to withhold any amount until we have received documentation for the return. We will transfer the amount to you using the same means of payment which you used for the purchase unless you have explicitly consented otherwise. No fees will be charged as consequence of the reimbursement. However, you must defray the direct expenses in connection with the return of the items to us.
6.7. Loss of the right of cancellation; Please note that you will lose your right of cancellation if you break the packaging of the items; e.g. by opening boxes or containers.
7. DEFECT PRODUCTS
7.1. If you receive an item from us that, contrary to our best efforts and expectation, is not compliant with the contract, you must give notice thereof to us within a reasonable time, using the contact details provided in item 1.2 above; A notice given later than 2 years from the time the item was delivered to you is in no case given within such reasonable time.
7.2. The standard regulations of the Danish Sale of Goods Act apply. Therefore, only defects that were present at the time of delivery constitute defect products.
7.3. If your item is defect, we will offer to replace it with a new corresponding item.
7.4. In case of disagreements regarding the handling of a defect product, you can file a complaint with the Danish Consumer Complaints Board; Forbrugerklagenævnet, Carl Jacobsens Vej 35, DK-2500 Valby. Special conditions may apply. You can also use the EU Commission’s online complaint portal, which will, however, mainly be relevant if you are a consumer domiciled outside Denmark. You can find the complaint portal here: http://ec.europa.eu/consumers/odr/.
8. INTELLECTUAL PROPERTY RIGHTS
8.1. All intellectual property rights concerning the products and the websites of Danish Skin Cares ApS belong to Danish Skin Care ApS. This includes, but is not limited to, copyrights, trade secrets, trade marks, patents, logos, features, text, photos, videos, design material and/or other types of material in connection with our products and website.
8.2. You are not permitted to use such material in any way that violates the rights of Danish Skin Care ApS without our prior explicit written consent.
9.1. You can sign up to our newsletters which will be sent to the email address that you provide when you register as a user, sign up for the newsletter or when you place an order with us on the website.
9.2. Newsletters will feature information on skin care, skin care products, new releases, related events and activities and similar information which could be of interest to you.
9.3. You may unsubscribe from future newsletters at any time; you may do so by contacting us, cf. item 1.2 or click on the ‘unsubscribe’ button at the bottom of every newsletter.
9.4. When unsubscribing from this service, you will no longer receive our newsletters, but you can sign up again at any time by registering again on our website.
The processing of personal data is subject to the existing Danish laws and legislation regarding personal data.
10.2. WHICH INFORMATION IS COLLECTED
When registering an account with us or making a purchase on the website, we collect the following personal data: your name, address and email address. Additionally, we may register the following information: phone number, gender and age. Furthermore, additional information may be registered if you choose to provide such further information on the website; e.g. by way of making contributions to the discussion pages.
10.3. DATA CONTROLLER
The data controller is Danish Skin Care ApS, cf. item 1.2 above.
However, this does not apply to any additional information that you choose to provide on the website. Such additional information includes for instance contributions to our discussion pages. For such additional information, you are the data controller.
10.4. PURPOSE OF THE PROCESSING OF PERSONAL DATA
The purpose of the processing of personal data is to enable us to carry out our business in the best possible way, including completing your purchase correctly with delivery to your address.
Additionally, we may use the information to analyse and improve our services, including to elaborate, analyse or process statistical data to ensure that you receive the best possible service.
10.5. TRANSFER OF PERSONAL DATA
We do not transfer your personal data to any third party without your explicit consent.
To the extent that we use data processors to provide our service, these are fully and entirely acting according to our instructions, and such data processors only process personal data on our behalf.
10.6. ACCESS AND RECTIFICATION
According to the Danish Act on Processing of Personal Data, you have the right to object to the processing of your personal data. You also have the right to access the data which has been collected about you. If the data we have collected about you should prove to be incorrect or misleading, you have the right to have it rectified, erased or blocked.
If you wish to access the information we have collected concerning you or wish to rectify the information, please send your request in writing to Danish Skin Care, cf. item 1.2.
11.1. We have great experience with skin care and we always do our utmost. However, our products are not medicine or medicinal products and are not suited for treatment of diseases or skin conditions as such.
Our advice, recommendations and other activities are not of a medical or pharmaceutical nature, and are not suited for treatment of diseases or skin conditions as such.
You should not use our products if you suffer from any kind of intolerance, hypersensitivity or allergy towards any of the ingredients in our products.
If you suspect to suffer from any kind of intolerance, hypersensitivity or allergy towards our products, you must stop using them immediately and desist from using them in future.
Our products, advice and recommendations or other activities do not replace products, treatment, advice and counselling from a doctor or pharmacist, and in no way must our products, advice or recommendations, including but not limited to e.g. our advice, guides, problem page, discussion pages and or forums, on-line classes, publications, websites and other activities from us or in any way related to Danish Skin Care ApS, be perceived as replacing any kind of indicated or suggested treatment from a doctor, pharmacist or other established professional healthcare personnel.
If you have any doubts regarding the use of our products, advice or recommendations or other activities related to Danish Skin Care ApS, please seek professional medical or pharmaceutical help.
12. LIABILITY FOR DAMAGES
12.1. To the highest degree permitted by law, we disclaim any liability for damages, including any indirect or consequential losses of any nature, product liability, and any liability resulting from any unsuitable use of our products, advice and recommendations and/or other activities.
13. APPLICABLE LAW AND VENUE
13.1. These T&Cs are fully and entirely governed by Danish law. Any dispute arising between you and us will be exclusively governed by Danish law, however, any Danish rules on conflicts of law which would suggest applicable law of another country, will not apply.
13.2. Any dispute arising between you and us will be of the exclusive jurisdiction of the Danish courts.
14.1. These T&Cs have been revised on April 16th. 2020.
(complete and return this form only if you wish to withdraw from the contract (cancelling)
— To Danish Skin Care ApS, Orionsvej 13, DK-8270 Højbjerg, e-mail: [email protected]
— I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods
— Ordered on (please insert date)/received on (please insert date),
— Name of consumer(s),
— Address of consumer(s),
— Signature of consumer(s) (only if this form is notified on paper),