We are here to help you

Got questions? We love to help you with them, and you’ll get an answer within 24 hours on business days. Below, you’ll find the answers to the most frequently asked questions or you can search our website here.

Write to us

About skin problems. With questions.
With comments, concerns and your stories.

[email protected]
... or fill out the form here.

Call us

Mon-Thurs 10AM-4PM
Fridays 10AM-2PM

+45 30 116 116
Timezone: Denmark (GTM+1).

Get the answers to our most frequently asked questions

We have chosen to market our products ourselves to ensure that you get the best service and to keep our prices low. There are no middlemen, retailers or distributors who also make money. And because of that, you won’t find Danish Skin Care in stores.

Danish Skin Care products are only sold online via our own webshop.

We accept the following credit cards: Dankort, Visa/Dankort, Visa Electron, MasterCard, Visa, American Express and Maestro.

You can also pay with MobilePay or pay later with Viabill.

Unfortunately, the email may have been blocked by your spam filter. We cannot guarantee that this doesn’t happen, and we are not notified if it does.

Check your spam folder before you contact us for another confirmation email. If the confirmation email is not in your spam folder, the error may be due to an incorrectly entered email on your order. Please contact our customer service at our email [email protected] or by phone at +45 30 116 116, and provide us with your name, address and email – then we will make sure to correct your email on the order and re-send your confirmation email.

Orders placed before 12:00 PM (GTM+1) are usually shipped the same day.

Europa: 1 – 10 weekdays.

USA and rest of the world: 6 – 14 weekdays.

Orders above $155 have free shipping.
Additional orders are charged a shipping fee of $19.

Send us an email at [email protected], and we will do our best to find out where your package is. You will get your package, that’s for sure :-)

We put a lot of effort into making sure we avoid errors in our deliveries, but unfortunately mistakes can happen in the packaging of your order.

We make use of modern technology, but there are of course still human beings involved in the work that it takes to send out your order, and of course human error can happen. If the products you have received do not match what you ordered, you should notify us immediately, so we have the opportunity to correct our mistake.

To notify us of a missing product, or if you’ve received another product by mistake, please contact our customer service at [email protected] or by phone at +45 30 116 116.

Tell us which products you are missing, and perhaps which products you have received instead, and we will find a solution. When you contact us, please provide us with your order number – this makes the process easier for us.

Of course! We ship to almost every country – just choose where you would like your products send on the “shipping” section when you check out.

Should you have any other questions regarding shipping outside of Denmark, then you’re always welcome to contact our customer service at [email protected] or by phone on +45 30 116 116.

Our focus is on giving you good skincare products, we always try to pack your order carefully, and we have strict controls on our products.

But mistakes happen. Of course, we apologize for any of our mistakes – and we will always do our best to straighten out errors.

Immediately when you notice problems with one of our products, contact us at [email protected] – and we will do our best to solve the problem quickly.

We’re sorry you aren’t satisfied with our product! But that’s perfectly okay – and you’re free to return or exchange a product within 90 days. Send us an email at [email protected] – then we’ll help you exchange or return a product. c

Still not sure about something?

Send us a message using the form below, or send an email directly to [email protected]

Legal information

Danish Skin Care ApS, Orionsvej 13
DK-8270 Højbjerg, CVR: 34624887

Our lawyer

Your safety is important to us! That’s why our terms and conditions were developed in cooperation with our lawyet: Bird & Bird, 
tlf: +45 72 24 12 12