We are here to help you
Got questions? We love to help you with them, and you’ll get an answer within 24 hours on business days.
+45 30 116 116
Timezone: Denmark (GTM+1).
Frequently asked questions
We have chosen to only sell our products ourselves to ensure you the best advice, handling and at the same time to be able to keep prices down. There are no middlemen or distributors who also have to make money.
Send us an email at firstname.lastname@example.org, and we will do our best to find out where your package is.
You will get your package, that’s for sure :-)
We put a lot of effort into making sure we avoid errors in our deliveries, but unfortunately mistakes can happen in the packaging of your order.
To notify us of missing/incorrect items, please contact us at email@example.com or by phone at +45 30 116 116.
When you contact us, please provide us with your order number – this makes the process easier for us.
We always try to pack your order carefully, and we have strict controls on our products.
But mistakes happen. Of course, we apologize for any of our mistakes – and we will always do our best to straighten out errors.
Immediately when you notice problems with one of our products, contact us at firstname.lastname@example.org – and we will do our best to solve the problem quickly.
We’re sorry you aren’t satisfied with our product! But that’s always okay – and you’re free to return or exchange a product within 90 days.
Send us an email at email@example.com – then we’ll help you exchange or return a product. :-)