Frequently Asked Questions

Based on daily contact with our customers, we have created this FAQ page to give you answers to the most commonly asked questions regarding our web shop, customer service, and products.

Our products

Danish Skin Care was founded in 2011 and is owned by Mads Timmermann, expert in beautiful skin.

We are focused on providing high-quality service and customer satisfaction and we will do all that we can to meet your expectations.

With Danish Skin Care, you are ensured a quality transaction.

Shopping and payment

Yes, all prices on DanishSkinCare.com include Danish VAT (25%).

We accept the following payment cards:
Visa, American Express, MasterCard, Dankort, Visa/Dankort, Visa Electron, eDankort, JCB and Maestro.

You can also choose to pay through Paypal.

We withdraw the money when your order has been shipped.

It comes automatically via email when you have placed your order.

Unfortunately, it can happen that an email from us ends up in your spam filter. We cannot be 100% sure that this will not happen, and we get no notification if it does happen.

Therefore, please check your spam filter before you contact us regarding your order confirmation. If your order confirmation is not in your spam filter, it is very likely that you have listed your email address incorrectly. If so, please contact our Customer Service via email at info@danishskincare.com or by calling +45 30 116 116 and state your name, address, and email address. Then we will make sure to correct your email address in your order and re-send your order confirmation.

Security

Your credit information is protected and encrypted when it is being processed. This means that all information listed regarding credit information goes via the payment gateway of the credit-card company NETS or Paypal.

We will not receive any details of the information you list; we will only receive a message telling us whether the payment is approved or not. This means that we can never withdraw more from your credit card than what you have approved.

We treat your personal information with the greatest caution and we guarantee that your information will be used only by us.

Shipping

Unfortunately, no. Payment with credit card is your security of a safe online transaction.

Orders placed before 12:00 PM (GTM+1) are usually shipped the same day. Delivery is normally 1-10 work days (Europe) and 6-14 (USA and rest of the world) work days after placing an order.

Orders above $155 USD have free shipping.
Additional orders are charged a shipping fee of $7 USD.

If you are not home when we delivers your order, you will receive a note with the package number, so you can collect the package at your local post office.

Remember to collect your package on time if you are not home when it is delivered.

If you do not collect the package in time, it will be shipped back to us.

If we receive a package without having heard from you, we will contact you to make arrangements regarding the next step.

You can call our Customer Service at +45 30 116 116 weekdays from 10 AM to 4 PM (Fridays from 10 AM to 2 PM) GTM+1, or you can send an email to info@danishskincare.com. Then we will do what we can to find out what has happened to your package.

We do what we can not to make mistakes in our deliveries, but unfortunately we cannot protect ourselves from mistakes when handling your order.

We use modern technology, but human hands are still involved in handling your order, and as you know, people make mistakes. If the products you receive are not what you ordered, please let us know immediately after receiving your package, so we will have the opportunity to correct our mistake.

To notify us if you have not received a certain product or if you have received the wrong product, please contact our Customer Service via email: info@danishskincare.com or phone: +45 30 116 116.

Let us know which product(s) you have not received and what product(s) you have received instead (if that is the case), and we will find a solution. When you contact us, please state your order number; that will be really helpful.

Naturally. We ship to almost all countries. Just include a delivery address when you place your order on the web site.

If you have any questions regarding international shipping, please contact our customer service at info@danishskincare.Com or phone: +45 30 116 116.

Unfortunately, no. However, we ship all over the world.

Quality and return policy

Danish Skin Care always uses reputable freight carriers for whom good delivery is essential, but sometimes your package can be damaged while en route from us to you.

If you can see immediately that your package is damaged, you can refuse to receive it, and it will be returned to us.

If possible, please notify us immediately at info@danishskincare.com or on the phone: +45 30 116 116, so we can fix the problem right away.

If you do not notice the problem until after the package has been opened, please contact our Customer Service at info@danishskincare.com or phone: +45 30 116 116. We will address the issue and get back to you as soon as possible.

Danish Skin Care offers a 14-day return policy. Call us on telephone +45 30 116 116 or send us an email: info@danishskincare.com.

Using our web site

In every newsletter, there will be a link on the bottom of the page that you can use any time if you want to ububscribe to the newsletter.