Frequently Asked Questions

Based on daily contact with our customers, we have created this FAQ page to give you answers to the most commonly asked questions regarding our web shop, customer service, and products.

 

 

Danish Skin Care and our products

 

Who is Danish Skin Care?

Danish Skin Care was founded in 2011 and is owned by Mads Timmermann, expert in beautiful skin.

We are focused on providing high-quality service and customer satisfaction and we will do all that we can to meet your expectations.

With Danish Skin Care, you are ensured a quality transaction.

 

How can I get rid of my blemishes?

Blemishes and acne demand specific and effective treatment, but when you know the solution, your skin will become beautiful and free from blemishes and acne.

Get The Danish Acne Cure here, and learn how you can treat and remove your acne

 

Can I buy gift card via the web shop?

Of course you can!

Order your Danish Skin Care gift card here

 


 

Online shopping and payment

 

Do the prices on DanishSkinCare.com include VAT?

Yes, all prices on DanishSkinCare.com include Danish VAT (25%).

 

Which credit and debit cards do you accept?

We accept the following payment cards:
Visa, American Express, MasterCard, Dankort, Visa/Dankort, Visa Electron, eDankort, JCB and Maestro.

You can also choose to pay through Paypal.

 

When do you withdraw the money from my account?

We withdraw the money when your order has been shipped.

 

When will I receive an order confirmation?

It comes automatically via email when you have placed your order.

 

I have not received an order confirmation via email. Why not?

Unfortunately, it can happen that an email from us ends up in your spam filter. We cannot be 100% sure that this will not happen, and we get no notification if it does happen.

Therefore, please check your spam filter before you contact us regarding your order confirmation. If your order confirmation is not in your spam filter, it is very likely that you have listed your email address incorrectly. If so, please contact our Customer Service via email at info@danishskincare.com or by calling +45 30 116 116 and state your name, address, and email address. Then we will make sure to correct your email address in your order and re-send your order confirmation.

 


 

Security

 

Is it safe to buy products online?

Your credit information is protected and encrypted when it is being processed. This means that all information listed regarding credit information goes via the payment gateway of the credit-card company NETS or Paypal.

We will not receive any details of the information you list; we will only receive a message telling us whether the payment is approved or not. This means that we can never withdraw more from your credit card than what you have approved.

We treat your personal information with the greatest caution and we guarantee that your information will be used only by us.

 


 

Shipping

 

Can you ship as COD (cash on delivery)?

Unfortunately, no. Payment with credit card is your security of a safe online transaction.

 

How long is the delivery time?

Orders placed before 12:00 PM (GTM+1) are usually shipped the same day. Delivery is normally 1-10 work days (Europe) and 6-14 (USA and rest of the world) work days after placing an order.

 

How much is the delivery fee?

Orders above $155 USD have free shipping.
Additional orders are charged a shipping fee of $7 USD.

 

What happens if I am not home on delivery?

If you are not home when we delivers your order, you will receive a note with the package number, so you can collect the package at your local post office.

Remember to collect your package on time if you are not home when it is delivered.

If you do not collect the package in time, it will be shipped back to us.

If we receive a package without having heard from you, we will contact you to make arrangements regarding the next step.

 

I have not received my package – what do I do?

You can call our Customer Service at +45 30 116 116 weekdays from 10 AM to 4 PM (Fridays from 10 AM to 2 PM) GTM+1, or you can send an email to info@danishskincare.com. Then we will do what we can to find out what has happened to your package.

 

I have not received all the products I ordered – what do I do?

We do what we can not to make mistakes in our deliveries, but unfortunately we cannot protect ourselves from mistakes when handling your order.

We use modern technology, but human hands are still involved in handling your order, and as you know, people make mistakes. If the products you receive are not what you ordered, please let us know immediately after receiving your package, so we will have the opportunity to correct our mistake.

To notify us if you have not received a certain product or if you have received the wrong product, please contact our Customer Service via email: info@danishskincare.com or phone: +45 30 116 116.

Let us know which product(s) you have not received and what product(s) you have received instead (if that is the case), and we will find a solution. When you contact us, please state your order number; that will be really helpful.

 

Can you ship products abroad?

Naturally. We ship to almost all countries. Just include a delivery address when you place your order on the web site.

If you have any questions regarding international shipping, please contact our Customer Service at info@danishskincare.com or phone: +45 30 116 116.

 

Is it possible to collect my order from your office?

Unfortunately, no. However, we ship all over the world.

 


 

Quality and return policy

 

What do I do if the products I ordered are damaged en route?

Danish Skin Care always uses reputable freight carriers for whom good delivery is essential, but sometimes your package can be damaged while en route from us to you.

If you can see immediately that your package is damaged, you can refuse to receive it, and it will be returned to us.

If possible, please notify us immediately at info@danishskincare.com or on the phone: +45 30 116 116, so we can fix the problem right away.

If you do not notice the problem until after the package has been opened, please contact our Customer Service at info@danishskincare.com or phone: +45 30 116 116. We will address the issue and get back to you as soon as possible.

 

I wish to return the purchase of a product that I received. Will return fee be reimbursed?

Danish Skin Care offers a 14-day return policy. Call us on telephone +45 30 116 116 or send us an email: info@danishskincare.com.

 


 

Using our web site

 

I wish to subscribe or unsubscribe to your newsletter. How do I do that?

You can subscribe to the newsletter right here

In every newsletter, there will be a link on the bottom of the page that you can use any time if you want to unsubscribe to the newsletter.

Secure payment at Danish Skin Care

Fast worldwide shipping.
Produced in Denmark.
90-day return policy.
More than 1.075 positive reviews.